Shipments and returns

At Alazana, your satisfaction is our top priority. We believe that every step of your shopping experience should reflect our commitment to quality, care, and transparency. That’s why we’ve designed our shipping and delivery processes to meet the highest standards, ensuring your order reaches you smoothly and securely.

Delivery:
Products are shipped directly to the address provided during checkout, within standard business hours. To avoid any issues, we kindly ask you to double-check your delivery details when placing your order.

Accuracy Matters:
We understand the importance of a seamless delivery experience. While we do our utmost to ensure timely and accurate shipments, please note that incorrect or incomplete address details may result in delays or undelivered packages, for which we cannot be held responsible.

Timely Service:
We strive to get your order to you as quickly as possible. Delivery times typically range between 2 to 7 business days, depending on your location. In rare cases of unexpected delays, we will keep you informed and provide updates promptly.

Missed Deliveries:
If the carrier is unable to deliver your package, they will leave instructions for rescheduling. To ensure your order doesn’t get returned, we recommend contacting the carrier within 10 business days. Orders not claimed within this timeframe will be returned to us, and additional shipping fees may apply for re-delivery.

Damaged Items:
At Alazana, we take great care to ensure your package arrives in perfect condition. However, if you notice any visible damage upon delivery, we encourage you to report it to the carrier immediately. Please also reach out to us via email within 5 business days so we can assist you in resolving the issue swiftly.

With every shipment, our goal is to deliver not just a product, but a promise of excellence and care. If you have any questions or need support, our dedicated team is here to help at [insert contact email]. At Alazana, your happiness is at the heart of everything we do.